Shipping & Returns
You may return most new, unopened items within 5 calendar days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error, you received an incorrect product, or a defective product. If the customer wishes to cancel their order after the delivery because you no longer want the products. They will be responsible to retun the items to revece a full refund. If they cannot retun the item or items. the SALE IS FINAL.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Your credit card purchases will appear on your bank or credit card statements as "Nightlife Supplies USA LLC"
CANCELLATIONS: If the customer wishes to cancel an order. They must return the item(s) in their original condition and original packaging to receive a full refund. Customer has 5 calendar days to decide if they wish to return the product if not ALL SALES ARE FINAL. Unless an agreement is made with the seller. Customer will be incharge of the return shipping cost of all products purchased. If customer returns a product used or damaged. They will be charged for the damaged product or products.
SPECIAL EFFECTS EQUIPMENT RETURNS: To honor a return You have 5days(weekends included) to inspect and test any special effects equipment once you receive it. Any issue with your order needs to be brought to Nightlife Supplies USA attention within 5days(weekends included) of receipt of product via email. After the 5days "ALL SALES ARE FINAL" unless authorized by Nightlife Supplies USA. If a return is agreed upon after the cut off time. Customer will be in charge of the return shipping and a 10% restocking fee will be applied. Once the equipment is returned. It will be checked for any usage, and inspected to see if it works properly. Only then a refund will be issued. Equipment include, Confetti machines, laser light, general light fixtures, truss systems, fog machines, bubble machines, co2 equipment, and any item that creates and up normal effect. Non stock items that needs to be transferred from other warehouses are subject to a 10% restocking fee if the order is cancelled 48hours after placing the initial order via rep or website..
CUSTOM PRODUCTS: Custom products are NON REFUNDABLE so there for they cannot be returned. A return will be accepted only if there is a defect or if the product is not as described. A store credit will be issued or a new unit will be produced. If an order is canceled AFTER an art approval confirmation to proceed with production is received from the customer or personal thats in relations with the order . A 15% CANCELLATION FEE WILL BE APPLIED. "ALL SALES ARE FINAL"
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Signature is required on all order shipped.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.